At Deshishop, we value your trust and strive to provide a transparent shopping experience. Our refund policy is designed to protect our customers in cases where a transaction cannot be completed or a returned product meets our quality guidelines.

1. Refund Eligibility

We initiate a refund only under the following conditions:

• The product you ordered is out of stock and cannot be delivered.
• You have returned a damaged or incorrect product as per our Return Policy.
• Your order was canceled before it was shipped (for prepaid orders).
• We are unable to deliver to your specific location due to logistics issues.

2. Refund Method

Refunds will be processed through the same payment method used for the original transaction. This includes:

• Mobile Financial Services (bKash, Nagad, Rocket).
• Bank Transfer (to your designated bank account).
• Debit/Credit Card (reversed to the card issuer).

3. Processing Time

Once a refund is approved, it typically takes 7 to 10 working days to reflect in your account. Please note that the exact time may vary depending on the policies of the respective bank or payment gateway provider.

4. Shipping Cost Refund

The original shipping fee is non-refundable unless the return is due to an error on our part (e.g., wrong or damaged product). In cases of a voluntary return or order cancellation after shipping, only the product price will be refunded.

5. Non-Refundable Situations

We do not offer refunds if the product is damaged due to misuse, shows signs of wear and tear, or if the original tags and packaging are missing. For digital products or services (if any), all sales are final.